Referral pathways and operating procedures for a protection network

Development of a referral pathway, policy and operating procedures for a protection network in Jerusalem, including service mapping, participating organisations’ roles and the forms and mechanisms used in referrals.

The Palestinian Family Planning and Protection Association contracted Abu Hwaij to develop a referral pathway and policy for the Hemaya protection network in Jerusalem. The assignment included mapping available services and relevant organisations, and defining referral arrangements within the network and with external actors. Its scope covered forms, records, standard operating procedures and practical guidance, with attention to confidentiality and access to services without discrimination.

Scope of work

  • Service and stakeholder mapping
  • Referral-pathway and policy development
  • Forms and standard operating procedures
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